Operations Control

Review KYC, approve funding, record disbursal, close settlements, and keep customer and field journeys aligned.

Every BC Banking outlet on the register, with its pin code and bank status
Approve or reject new partner requests, and check their documents
Export the active partner list for the bank

Every lead you have given us, with its own entry number
How many leads and how much this month, and your report by day, week, month, quarter, half-year or year
Disagree with an entry? Raise it within one week of the amount being posted

Operations TeamCases & gold loans Merchant PartnerStaff view of partners Bank LeadYour ledger & report

Staff login

Mobile number Password OTP

This panel is for OnnTime staff.
BC Banking partners sign in at onntime.in/app/partner.

Signing in takes you straight to your ledger. Only your own leads are visible here. If you manage a team, you will also see theirs.

Signing in takes you straight to the Partners register. The register OnnTime keeps for the bank — every outlet, its pin code and what the bank reports back.

Staff Role

Cases

Analytics & Reports

Live snapshot across cases. Updates when you press Refresh.

Pipeline funnel

Journey mix

Officer workload (active cases)

Case buckets

Customers

Registered customers for follow-up, feedback outreach, and support. Updates when you press Refresh.

Select a customer Contact details and case history will appear here.

Employees

Create staff, assign roles, and disable employee access from one place.

Roles

Create role profiles and choose the permissions attached to each role.

Create role

Role code can be edited before saving.

Role label Role code

Permissions

Relationship Officer Targets & Incentives

Set each Relationship Officer's monthly gold-loan target and custom incentive slabs. Attainment updates from live case data.

Month

Select a Relationship Officer Pick a Relationship Officer to set their monthly target and incentive slabs.

Reports

Financial & case reports across any time frame. Pick a period, figure and chart type, then export.

From To Figure Chart Lender Graph in export

Report

Case pipeline (current)

Detail table

By lender — gold-loan value transferred

Money out & money back

Bridge money released, money recovered, and what has not come back. A gold-loan case cannot close until this reaches nil or an admin records the loss.

From To Graph in PDF

Day by day

Money sent Money returned Not returned

Period by period

My ledger

Your leads, what they were worth, and anything you have queried.

Every lead you have given us

Amount introduced

Period by period

Issues you have raised

Issue

Bank lead desk

The bankers who send us gold-loan leads: their accounts, what each lead was worth, and every objection raised.

Bank lead accounts

Add a banker

Banker Show From To

Ledger entries

Select an objection Pick a thread to read it, correct the entry, reply and close it.

Offer letters

Issue a bilingual offer letter with the conduct, gold-custody and device terms, send it to the employee's own phone to sign, and keep the signed copy.

Signing link

New offer letter

Letters

Agent devices

Gold is only handed to an officer whose phone we can see. A device that stops reporting, loses its uninstall block, or has location switched off is flagged here — and cannot be given custody.

Message this phone

The officer sees this full-screen on his phone and must tap to confirm he has read it. Send both languages so whoever reads it understands.

Message

Enrolled phones

What the phones have been doing

Gold in transit

Every minute a customer's gold is out of their hands. A card turns red the moment the officer's phone goes quiet or the deadline passes.

Auto-refresh

Recently closed

Select an appointment to view the full application and start the video call.

BC Banking Partners

The register we keep for the bank. Approve outlets, record what the bank reports back, and export the active list.

Where

Export

Select a partner Outlet details, documents and the approval decision appear here.

Queries

Every question from onntime.in and the Partner Portal, in one thread each.

Select a query The full conversation, status and reply box appear here.

Information / Broadcasts

Send information to all Relationship Officers or a selected group. They see it in the app's Information tab.

Compose

Sent information Your recent broadcasts appear here with read counts.